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Email: info@shinelighting.co.uk Tel: 01202 601846
More products being added every day. If you can't find what you are looking for please call us for help and advice.

Delivery & Returns

Shine Lighting is a trading name of SHINE LIGHTING LTD.

All Correspondance Will Be Shown As From Our Parent Company SHINE LIGHTING LTD.

Order Confirmation & Shipment Emails.

We always send order confirmations after you have purchased an item from us. 

Once your order has been shipped you will also receive an email letting you know your order is on the way.

If you have not received either please check your spam, junk, blocked email folders as sometimes our emails get confused with junk and spam.

Delivery

We endeavour to dispatch orders normally within 2-14 working days* upon receipt of your order and cleared funds.

This is subject to ours and suppliers stock availability.

If for any reason there is a delivery delay of in excess of 14 working days we will contact you to advise the likely delivery date.

*"Bespoke" and "Special Order" fittings are subject to longer delivery times, please contact us for details.

Delivery Outside Of The UK

This is possible, please contact us to discuss and obtain a quote.

*Ordering for the following countries. Please order via the webstore in the normal way, carriage costs apply and will be displayed prior to confirming your order. 

Austria - Belgium - Bosnia - Bulgaria - Las Palmas - Santa Cruz de - Tenerife - Croatia - Czech Republic - Denmark - Estonia - Finland - 

France - Germany - Greece - Hungary - Iceland - Ireland - Italy - Latvia - Lithuania - Luxembourg - Netherlands - Norway - Poland -

Portugal - Romania - Russia - Serbia - Slovakia - Slovenia - Spain - Sweden - Switzerland

Delivery During Christmas and New Year Period (20th December - 5th January)

Over the Christmas and New Year period we will do our very best to deliver your order in the shortest time possible.

However please bear in mind that a lot of our suppliers close over the Christmas and New Year holiday and it may take up to 14 working days* from placing your order to the date of delivery.

*"Bespoke" and "Special Order" fittings are subject to longer delivery times, please contact us for details.

Delivery Charges

Delivery to a UK mainland address is free of charge on all orders over £40.00. Orders under this will incur a small carriage cost of only £5.99

Delivery to the following locations will incur a carriage cost:

Channel Islands, Isle Of Man, Scottish Islands & Northern Ireland £25.00

Scottish Highlands & Isle Of White £15.00

Refused delivery or customer entered wrong delivery address will incure a £25.00 charge.

Returns, Refunds & Cancelation

  1. We request that any item/s being returned are in its original condition, this being unused, all labels are intact, no writing on the product box and in the original packaging and delivery box.
  2. Do not remove protective shade wrapping, removal will deem the item non returnable. 
  3. Shine Lighting Ltd will not pay for unwanted goods to be returned.
  4. Goods can be returned by courier or registered post, at the customers cost.
  5. We regret that we are unable to collect items.
  6. Any claim for an unwanted item/s will be refused after 14 days.
  7. The 14-day money back policy (see above). Does not apply to hand-made/bespoke/special order items or products made to your specification unless faulty.
  8. Business to business sales are exempt from the 14 day cancelation & returns policy, Items from B2B sales that are mis ordered or not wanted can be subject to a 35% restocking charge.
  9. Refused delivery or customer entered wrong delivery address will incure a £25.00 charge.
  10. Any faults or shortages must be reported to us within 2 days of delivery.
  11. Cancelled goods returned to us will be refunded as soon as they are recieved by us. Please note this can take up to 7 days to appear in your account. 
  12. All goods being returned require a returns number please email us for this - sales@shinelighting.co.uk.
  13. *We regret We are unable to accept any returns that do not have a returns number.

Lighting Showroom & Office Address

Shine Lighting Limited

5 Moor Road

Broadstone

Poole

Dorset

BH18 8AZ

Tel: 01202 601846

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